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To issue a Tax Refund Form

1. If the customer presents a Global Blue card, do one of the following:

oEnter the card number in the Identifier field manually and press <Enter>; or

oScan the bar code.

2. Enter the Date of Arrival.

3. Enter the Date of Departure.

4. Select the Refund Method. Your options are:

oCash

oCredit card - then enter the card number.

5. For each item of merchandise, enter the PLU, Quantity and Gross Amount.

If you run out of space, you can add rows by clicking the respective button. If you make a mistake, you can delete a row by clicking the red X.

6. Click the Print Form button.

You are prompted to confirm that the Tax Refund Form has been printed.

7. Click Successful (or Reprint if necessary).